Our most frequently asked questions about SkyFi. If you can’t find your question, reach out to our SkyFi Support team and we will help you.
Why do I need SkyFi when other services such as Google Earth exist?
Google Earth doesn’t tell you when its pictures were taken, but we can tell you that much of the Google Earth data is several years old and may very well be out of date for the locations you are observing. Using SkyFi tells you exactly when an archive image was taken and gives you the power to choose when you would like an image taken in the future with our tasking product.
What is The SkyFi App and how does it work?
SkyFi is an easy-to-use mobile or desktop app that allows you to get satellite imagery of any place in the world at any given time. SkyFi is creating a marketplace for businesses and consumers alike to capture earth observation data to make better informed business decisions, capture life’s most precious memories, and more. The SkyFi App, thanks to its satellite partners, allows customers to either task an image, where a satellite in-orbit is ordered to capture an area of interest for a date in the future, or select an archive image from our database of hundreds of previously-captured images. The best part? This can all be done from your phone, tablet, or computer.
What is the difference between requesting a new image order versus an existing image order?
Ordering via an existing image order means that you can select a location and date in the past and choose an image from our large database of previously captured scenes. Ordering a satellite image via a new image order means that you want to capture an image in the future. You can draw a box on the map around the area you are interested in (Area of Interest), enter a date range for when you would like your image to be taken, and on our advanced tab you can even choose from a selection of times. With a new image order, you are literally having a satellite do something specifically for you.
How do I order an Existing Image?
Start at the homepage map and scroll/browse the map manually or type in your area of interest in the search bar. Once you enter your area of interest, you will see available existing images appear on the left-hand side of your screen. Freely browse the imagery until you find one that encompasses your area of interest and fulfills your qualifications.
How do I order a New Image?
Start at the homepage map and scroll/browse the map manually or type in your area of interest in the search bar. Use the “Draw Area” tool to create a square perimeter of your area of interest for your tasking. You will be able to specify certain aspects such as resolution, date of tasking, type of image, and more. Once you confirm these, you can add the new image order to your cart. Completing the checkout process will trigger an in-orbit satellite to take your picture.
How does your pricing work?
Our pricing is dependent on area of interest (AOI),resolution, timing, and priority status. See our pricing page here.
How do I decide which image type is right for me?
For most newcomers to Earth Observation our Daytime Optical Image will be best for you. It is just like a picture from your phone, but taken from 500km above the earth. If you are looking at a place that has a lot of lights and activity at night then you might find our Night Images interesting and useful. Please note, this is not “night vision”. These sensors will only capture images and data from reflected light. We also offer more technical capabilities, such as Satellite Video, Stereo Imaging, and Hyperspectral Data. Click here to learn more about these products.
What size are the image file downloads?
This depends on the size of your scene and the resolution. A standard high-resolution archive image (5 km2) will generally be around 5MB and a standard high-resolution tasking image (25 km2) wil be about 50MB.
What is SkyFi’s licensing policy?
At SkyFi we have the most user-friendly licensing agreement in the business. You have so much freedom to use your images that it’s easier for us to say what you cannot do with the images. You cannot resell an image you purchase on SkyFi, and you can’t make it available for someone else to resell.
You are free to use it for any personal reason you may have including sharing it on social media as long as you keep the credits to our satellite providers. There are also many business uses including selling analysis you do on the images.
What range of spatial resolutions do you offer?
Our current spatial resolutions range from 50cm to 3m for our optical sensors and 5m for our hyperspectral sensor. SkyFi will be frequently updating and adding higher resolutions.
How long do I have to wait to receive my image?
Most images from our archive will be delivered to you in a matter of minutes. Some still require further processing and could take up to 24 hours to be delivered. We will let you know ahead of time which category fits the image you are interested in. Tasking orders are delivered within 48 hours after the image is captured by the satellite. If you need it sooner, some of our satellites offer rush delivery, which means you will get your image no more than 6 hours after capture.
Will my image have clouds?
Cloudy days are the satellite’s worst enemy. By default, our satellites will not take your picture if the area has more than 20% cloud coverage. Because of this fact, we strongly encourage all customers to select a date range instead of a single day to capture your image. If we are unable to get a shot that satisfies the maximum cloud requirement, you will not be charged.
What is SkyFi doing with my data?
How do I task a Satellite or Order Archive Imagery?
For ease of use in SkyFi app, tasking a satellite is referred to as "new imagery" and archival imagery is referred to as "existing imagery." Additional information can be found here on ordering new images and ordering existing images.